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Terms & Conditions

Last updated: November 2026

These terms govern use of floristryacademy.net and enrolment in Floristry Academy courses and workshops at 120 Collins St, Melbourne VIC 3000. By enrolling, you accept them. Nothing in these terms limits your rights under the Australian Consumer Law.

Bookings & payment

  • A A$100 deposit reserves a place on any multi-session program. The balance is due seven days before the first session.
  • Day workshops may alternatively be paid in full at the time of booking.
  • A booking is confirmed only when we issue a written enrolment confirmation. Prices shown on this site are indicative rates for upcoming intakes; the price confirmed in that email is the price payable.
  • All prices are in Australian dollars.

Transfers & cancellations by you

  • Day workshops: free transfer to a future date with at least 72 hours' notice. Inside 72 hours, or non-attendance, the fee is forfeited; you may send a substitute in your place at no charge.
  • Multi-session programs: free transfer to a later intake once per course with at least 7 days' notice before the first session.
  • Cancellation: full refund (including deposit) up to 14 days before the first session; 50% refund between 14 and 7 days; no refund inside 7 days or after the course begins.
  • Missed sessions: with 48 hours' notice we offer one free catch-up place in the equivalent session of the next intake, subject to availability.

Cancellations by us

If we cancel a class — for example due to low enrolment or educator illness — you choose either a full refund of all amounts paid or a free transfer to the next available date. We aim to give at least 48 hours' notice where possible.

Gift vouchers

  • Vouchers are valid for 12 months from issue and redeemable against any course or workshop.
  • Vouchers are transferable but not redeemable for cash, and lost codes can't be reissued without proof of purchase.

In the studio

  • Classes involve sharp tools and wet floors; closed-in shoes are required. Long hair should be tied back.
  • Students must follow educator safety instructions. We may refuse participation, without refund, to anyone who appears impaired or behaves unsafely or disrespectfully.
  • Participants must be 16 or older for group classes; private tuition for younger students can be arranged with a guardian present.
  • Please tell us about relevant allergies (e.g. to pollen or plant material) when booking.

Your work & ours

You take home the arrangements you create. Course notes, templates and teaching materials remain our intellectual property and are for your personal use, not redistribution or commercial teaching. We may photograph classes for promotional use; tell us before class if you prefer not to appear in photos.

Website use

Content on this site is general information; while we keep prices and schedules current, occasional errors are corrected in your enrolment confirmation. You may not scrape, reproduce or misuse site content. External links (e.g. map providers) are governed by their own terms.

Liability

To the extent permitted by law, our liability for services is limited to resupplying the service or refunding amounts paid. Nothing excludes consumer guarantees that can't be excluded under the Australian Consumer Law.

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