Floristry Academy Enrol now

Privacy Policy

Last updated: November 2026

Floristry Academy ("we", "us") operates floristryacademy.net and teaches floristry from our studio at 120 Collins St, Melbourne VIC 3000. This policy explains what personal information we collect, why, and how we handle it under the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What we collect

  • Contact details — name, email address and phone number when you enquire or enrol.
  • Enrolment information — the course you choose, scheduling preferences and anything you tell us about your experience level.
  • Technical data — basic device and browsing information if you accept optional analytics cookies.
  • Payment references — deposit and balance records. We do not store card numbers; payments are processed by our payment provider.

How we use it

  • To respond to enquiries and manage your enrolment.
  • To schedule classes and communicate changes to sessions you've booked.
  • To issue certificates, receipts and vouchers.
  • To improve the website, only where you've consented to optional cookies.
  • To meet legal and accounting obligations.

Sharing

We don't sell personal information. We share it only with service providers who help us operate — for example payment processing and email delivery — and only to the extent needed. If those providers are located overseas, we take reasonable steps to ensure your information is handled consistently with Australian privacy law.

Cookies

Our Cookie Policy explains the categories we use and how to change your choices at any time. Optional analytics and marketing cookies are never set before you consent.

Security & retention

We keep personal information only as long as needed for the purposes above, then delete or de-identify it. Enquiry records are reviewed annually; financial records are kept as required by Australian tax law. Access is limited to staff who need it, and systems are password-protected.

Your rights

You may request access to, or correction of, the personal information we hold about you, and you may withdraw cookie consent at any time by clearing your browser's stored data for this site. To make a request or complaint, contact us — we respond within 30 days. If you're not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC).

Contact